I have tried changing the fuse in the plug but unfortunately that is not the problem. Accessibility. My TV Displays a Different Volume Level When I Connect a Soundbar When you switch the TV's Speaker Output setting between the TV and Sound Bar, the volume will switch with it, so a different value will be shown. can’t see it to well but if the regulator shown on the ‘amp’ board is a TPS54334 then these are prone to failure over time. I had a Samsung sound bar prior to this and it was also a 2.1 system , however I guess in the electronic wizardry department, the Samsung was able to give the illusion of 5.1 surround sound , in the fact that sound of movement would appear to coincide with the action on the screen. The Remote Control Doesn't Work. Use our guides to repair home entertainment devices from surround sound A/V receivers or conventional stereo receivers to power amplifiers, preamplifier, speakers, and iPod/Bluetooth speaker systems. View and Download Sony HT-CT390 operating instructions manual online. Here's the product link that shows the circuit of the IC. When the input source does not contain much bass sound (e.g. connection. When you remove the Sony HT-CT790 soundbar for the first time, one thing stands out: the rugged and rugged design. Simply wire up to your TV using the HDMI ARC interface and that's it - all done. I can get TV sound (I.e. For details, refer to the manual of your TV or audio device. I have tried plugging it into multi sockets and I have changed the fuse in the plug. Sony soundbars with 2 to 2.1 channels and no subwoofer or a built-in subwoofer … If not I may look at finding someone in our area that may be able to take a look for me. - Soundbar not automatically on when turned on the TV - If soundbar is on manually before TV is on, need to restart the soundbar, because no sound at all. Sony's soundbar delivers marginally better sound than the Vizio, but the latter offers true 5.1 surround sound for less money. View and Download Sony HT-CT380 operating instructions manual online. I don’t suppose anyone knows of a business or person in the Swindon area that is knowledgeable in this field? When the LED flashes (slowly) in green or orange and lights up in red after 10 seconds, move the subwoofer closer to the Sound Bar/home theater system. Read the latest user reviews and ratings of the Sony HT-CT390 and explore the Soundbars. voltage on the lead. The HT-CT390’s slim 5.2cm (2”) ... Sony is committed not only to offering products, services and content that deliver exciting experiences but also to working towards our goal of a zero environmental footprint throughout our business activities. Sony does not provide this cable but should have to have avoided all this confusion that you see online on using this product. Get more emotion and excitement out of every scene and song with this ultra-slim 2.1 channel sound bar. Here’s the service manual for the sub woofer . HT-CT390. S-Force Front Surround fills the room with cinematic audio, while a wireless subwoofer adds low-end depth for resounding basslines. Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! This should be a DC voltage, its’ value is unknown to me, but given the regulator operates at anywhere between 4.75V DC to 28V DC you shouldn’t see any DC voltage higher than the 28V DC and most probably it will be nearer the 5V DC mark. For details, refer to the instructions manual. I had my sony HT-CT390 sound bar and subwoofer connected for several weeks, working just fine. This product has been manufactured by To reduce the risk of fire, do not cover or on behalf of Sony Corporation, 1-7-1 the ventilation opening of the appliance Konan Minato-ku Tokyo, 108 … For details on the connection setting of the wireless subwoofer, check Connecting the Subwoofer or Rear Speakers Manually in the manual. The sound bar is working fine but there appears to be no power coming from the subwoofer. Stay informed with a Sony account to get news, offers and promotions. See note above re testing live circuits. Sony HT CT390 Review The Sony CT390 is a two-driver, 2.1 sound bar system. The HT-CT390’s slim 5.2cm (2”) ... Sony is committed not only to offering products, services and content that deliver exciting experiences but also to working towards our goal of a zero environmental footprint throughout our business activities. @tiffanylaw "The sound bar is working fine but there appears to be no power coming from the subwoofer" how and what did you already check? Confirm that the AC power cord of the subwoofer is connected correctly.The LED indicator should lit green. This is a tutorial about how to reconnect the Samsung sub-woofer which no longer works with the soundbar. products, you can prevent improper. Although rare, it’s also possible to run dual subwoofers out of a single subwoofer output on a soundbar by installing an RCA Y-adapter. My son has a multimeter so he may be able to assist with showing me how to use it. With the power disconnected (green arrows) use an Ohmmeter: check that the fuse on the ‘power’ board is OK i.e. The Soundbar and woofer stopped connecting to each other. Connect a Sound Bar to Your TV. No sound comes out of the subwoofer. It is 15months old and I have spoken to Sony but it was only covered by a 12 month warranty typically. I will do some further testing. With HDMI ARC you can control your TV and sound bar with a single remote, and at only 5cm (2”) tall, the sound bar won’t obscure the screen. Be aware that there is exposed lethal voltages on the power board when you’re doing this. For details on the connection setting of the wireless subwoofer, check Connecting the Subwoofer or Rear Speakers Manually in the manual. Proscan provided an Optical Digital audio input for easy connection to your HDTV! Hey guys, im facing connection issues between my Sony HT-S5000 Soundbar and its wireless subwoofer. Since this is a soundbar the best test you can do is connecting the system to a capable tv (smart and with HDMI-ARC enabled connection) and try a real 5.1 source (this youtube video, a netflix film or something like that). Select Setup – Resetting from the home menu, Select [Reset to Factory Default Settings], While holding INPUT, touch Vol minus and the power button simultaneously for 5 seconds, Disconnect the AC power cord & wait for a minute, Reconnect and turn on the system by pressing the power button, Follow the Secure Link procedure to connect the subwoofer. Check your manual for the reset procedure of your product. My wife in my long lounge said she could not hear the Sky station. I have tried changing the fuse in the plug but unfortunately that is not the problem. connection by specifying the wireless. The included subwoofer syncs up to the bar wirelessly, so you can place it anywhere in the room near an AC outlet. The Subwoofer is automatically linked to the Soundbar, once the devices are plugged in and turn on. Perfect. Other equipment I'm trying to connect it to - cable box and DVD - both are connected to the TV via HDMI. A subwoofer is designed to playback bass sound. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. I do a quick unboxing and review of the Sony HT-CT390 sound bar. If there is, to save time (therefore labour costs) mention that you have been informed about a possibly faulty regulator as being the problem. If neither you or your son has any experience testing when exposed lethal voltages are present then don’t do it. I’ve highlighted some points of interest in the image above where you may wish to check first. Fortunately, that is not … Sony Support Sound Bars & Home Theater Systems HT-CT390 2.1ch Soundbar with Bluetooth® technology / Included components may vary by country or region of purchase: SA-CT390 , … The sound from the TV is not heard on the Sound bar speaker system. In the event of discrepancy, the product operating instructions supplied with product shall be the authentic reference point. Again can’t see it too well and I haven’t got a schematic to work from but the red arrow points to what I think is the STBY (standby) power lead going from the power board to the amp board. If possible, place the subwoofer where it is not directly blocked by any furniture, walls, or metal barriers. Then I connected the output to the two large tabs (assuming test points) just above the chip (make sure to get polarity correct). On the soundbars remote control, Press the [MENU] button and go to "AUD >" and check that "TV AU" is set to "AUTO" - page 15 of the manual. The LED on the subwoofer or sound speaker sometimes flashes. If for some reason that both devices are not connected properly, read the Manual Connection section instead. connection to be used to link the Sound. Apologies if you know this etc, (click on image to enlarge for better viewing). Sony Pictures The hub for your favourite movies and TV shows. Find information and receive instant notifications about your product, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. ... HT-CT390. When my son comes home I will see if this is something he is competent to do and we will go from there. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. Experience 300W 1 of cinematic sound and deep bass response with this 2.1 channel sound bar with wireless subwoofer. It is 15months old and I have spoken to Sony but it was only covered by a 12 month warranty typically. I've tried to contact Sony - they won't help because it's an RCA tv and RCA won't help because it's a Sony sound bar. Connected up via HDM4 (ARC) and all was working fine. The speaker and the supplied wireless subwoofer look sleek and beautifully finished. If you’ve purchased a soundbar without a subwoofer, check to see if there’s a subwoofer output connection around the back. Question before installing the LM2596 did you completely remove the OEM IC ? 2.1ch Soundbar with Wi-Fi/Bluetooth® technology / Included components may vary by country or region of purchase: RMT-AH240J, RMT-AH240E, SA-WCT790, RMT-AH240U, SA-CT790 Specifications HT-CT790 Because by placing things on the subwoofer will produce vibrations, and you should avoid putting items on top of the Subwoofer. Price Match Guarantee. Our site is not optimized for your current browser. The grid at the front is probably something you have to get used to, but in daily use I have learned to appreciate the hard design. most TV shows), the bass sound may not be audible. Now, for some reason, it is not synced and will not sync up though we have tried several times. I have a problem with ht-ct390 the first one I had stopped working all the time after 3 weeks got a replacement and that’s fine apart from when I have a Samsung DVD player attached tried different hdmi cable and different port had Sony tv and Sony soundbar 4 months DVD player works fine with tv alone and with any other tv any ideas If you're asking whether to replace the regulator, then have you tested it at all to see if it is short circuit or open circuit? It is very much appreciated. Simply connect your TV and HD devices with HDMI 3 or stream music wirelessly via Bluetooth and NFC. Internet Connection Drops Out or Loses Connection. It looks like JavaScript is disabled in your browser. The most popular SVS subwoofers for soundbars are the SB-1000 for small to medium sized rooms and the SB-2000 Pro subwoofer for larger rooms. If the sound is not output from the Sound Bar subwoofer, refer to the No sound is output from the Subwoofer. It is not worth it. Then, connect an optical audio cable from the TV's Optical digital audio out to OPTICAL IN on your sound bar (this is necessary to hear the TV audio). Your sound bar and TV connections may vary. Example HT-CT390: Turn the system on; Press HOME; Select Setup – Resetting from the home menu; Select [Reset to Factory Default Settings] Select the menu item you want to reset; Select [Start] While holding INPUT, touch Vol minus and the power button simultaneously for 5 seconds; RESET appears in the top panel display Page 2 EU directives. Popular Topics. TV and soundbar not connecting via hdmi I have the kd49x8505bbu TV and the ht-ct770 sound bar (both Sony). Please advise. oldturkey03. If nothing seems to work, you can always reset your system to factory default settings and retry the setup process. To specify a wireless. Read the latest user reviews and ratings of the Sony HT-CT390 and explore the Sound Bars. The circuit shows the pins. If you use multiple Sony wireless. Popular Topics. In manual of our new Sony home theater system,# CT-260,i can't get past WS in order to continue onto next step.Trying for two days now,to get sound bar & subwoofer to connect.Sub powers on green,then quickly changes to red.On remote,once i get to WS,i can't select WS,it only says NO DIV ? 4 days agoJanuary 4, 2021 by searching for it on the BLUETOOTH Notes device. The only control on this unit is a power on button and a link button. Test this by playing something you are sure of that will generate bass. article. Thank you Jayeff for your replies, this is a great help. Once you know the regulator model number, search online for replacements using the model number of the component. Last night it started acting up all of a sudden. Any other ideas I could try would be greatly appreciated. Examples of headings sections in the instructions manual I have removed the back and this is what is inside. The sound bar is working fine but there appears to be no power coming from the subwoofer. When the LED lights up in red after turning on the audio device, the link or the connection between the Soundbar speaker and the subwoofer may not be complete. You will need smd (surface mounted device) soldering tools and skills to remove / replace the component. Thank you so very much for taking the time to reply in such detail. Bluetooth works fine on the soundbar and subwoofer - so I know the equipment is not faulty. Check the status of the subwoofer LED indicator. This 2.1-channel sound bar also features an additional subwoofer to take care of all the low-end frequencies. How to connect your TV and Soundbar will depend on the connection ports they have available. HT-CT390 Sound Bar Operating Instructions US Mode d’emploi FR Manual de Instrucciones ES. Shop Sony 2.1-Channel Soundbar System with 5.12" Wireless Subwoofer and Digital Amplifier Black at Best Buy. This means you only ever need to adjust the volume using your sound bar’s remote control and also means your TV is delivering a powerful enough signal to ensure your sound bar never goes to sleep when sound is playing. When the connection has been established, the lamp (blue) of the Bar Speaker lights. Bought an HT-CT390 on Friday to go with my 55XD9305. I don’t know where they are located, but they quote in GBP. ... Samsung 2.1-Channel 200 Watt Dolby Audio Soundbar + Wireless Subwoofer | HW-T450. For details, see “Activating wireless. I had a Samsung sound bar prior to this and it was also a 2.1 system , however I guess in the electronic wizardry department, the Samsung was able to give the illusion of 5.1 surround sound , in the fact that sound of movement would appear to coincide with the action on the screen. short circuit measurement shown on Ohmmeter. function). Giorgio Spanu, Haven’t had time to review it but but has the schematics so you should be able to work out how the power gets to the regulators on the mainboard to provide the different voltages and also what type of regulators they are. Now, the remote controller has decided to stop working with the soundbar. Be among the first to get the latest Sony news in your inbox. S-Force Front Surround fills the room with cinematic audio, while a wireless subwoofer adds low-end depth for resounding basslines. I did happen to have an LM2596 DC-DC buck module (about $1.50 from amazon). View connection diagram If What works and what does not? Hi, unfortunately i have the same problem. ? Breve o review completo! Installing the subwoofer horizontally ..... 21 Activating wireless transmission between ... connection is not established). 02/05/2020 by $164.90. Not quite sure what you would measure when testing the regulator with an Ohmmeter in this particular circuit but you shouldn’t see a short circuit or an open circuit when testing across the pins. The sound bar powers up fine and works as usual but there appears to be no power to the separate subwoofer, there used to be a green light that appeared when the unit was on I believe and this is located on the front below the top speaker but this is not illuminated now. There is no sound when using a TV or audio system with the ARC/eARC feature. standby mode. Here is picture of the results - notice the blue module with LED where the chip used to be: Hi Matt. The subwoofer on my Sony HT-CT290 has suddenly stopped working. Find low everyday prices and buy online for delivery or in-store pick-up. Any items placed on top of the Subwoofer may fall. There are actually two regulators in the same package. This did not improve the sound level. Thanks also for the links to the parts. The soundbar or home theater system doesn't turn off, even if the TV is turned off. Press the [INPUT] button repeatedly until its selected. Hi there. If it is faulty and you cannot find a direct replacement a MP2307 is an equivalent component. Note: If there is no sound coming from the wireless subwoofer, or the sound from the subwoofer is low, refer to the no sound comes out of the subwoofer, or the sound is low article. Questions & Answers: 89. Im wondering if someone else on here faced the same issue with it. Check if there is a DC (~5V?) The woofer light slowly flashes green 10 times, abruptly flashes red once, then goes back to flashing green. When the LED flashes (slowly) in green or orange and lights up in red after 10 seconds, move the subwoofer closer to the Sound Bar/home theater system. Sadly this soundbar is not what I would have expected from Sony. My sa-wct290 subwoofer wont turn on at all. If the power indicator flashes in red, turn off the power and check if something is blocking the ventilation opening of your subwoofer. @tiffanylaw. The player is not recognizing the connected USB device. • Orange: Secure Link connection The subwoofer on my Sony HT-CT290 has suddenly stopped working. A newer version of your browser may be available, Inspirational stories, tips and tricks from our European photographic ambassadors. Product Repair. Post some close up images of the board(s) back here so that others may be able to help you further. The soundbar doesn't pair with the subwoofer after a reset When you reset the Soundbar, linked information with the subwoofer may be deleted. Position the sub horizontally or vertically and enjoy deep, punchy bass with movie effects and music. Kind regards Tiffany. I'm having issues with connecting my new Sony HT-CT390 soundbar to my KD-43X8307C Bravia 4k TV. Check if you haven’t accidentally activated Night Mode. Tiffany Law Find frequently asked questions (FAQ) and answers including how to's and troubleshooting for HT-CT390. If there is then there is a problem on the amp board as the STBY power is to let the amp board “know” that power is available and it switches on the power light. Im just about to embark on repairing a friends unit . Left it at default settings and it turned on when the TV was turned on and into standby when the TV was turned off. Ok thank you very much I will do this and post pics ASAP. (click on image to enlarge for better viewing). Feeling Blue? The price of a Sony soundbar varies based on the number of channels, whether it includes a subwoofer or speaker, and its special features. For additional details, refer to the product . Soundbar Troubleshooting Guide. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Because Night mode is designed to limit volume levels at night times, it considerably reduces your Subwoofer output. Connect one end of the HDMI cable (sold separately) to the HDMI IN port on your TV. In your picture its clear to see the red + IN but what about the -IN ? This means it can’t connect to your home network to stream music or other content. Before You Start. Search. Sadly this soundbar is not what I would have expected from Sony. HT CT380 soundbar - remote controller not connecting to the soundbar Been using the soundbar for over a year without a problem. Connect the other end to the TV OUT (ARC) port on your sound bar. Thank you so much @jayeff you have been fantastic. ... • Adjust the volume of subwoofer and then select “HT-CT390” after by pressing SW +/–. 1 Featured television model may vary by region. 8 tips to help with Bluetooth connection issues Bluetooth pairing ( establishing a connection between two Bluetooth devices) can sometimes be tougher than it looks. Sorry about the link to the main unit service manual in my comment above. Terms — If this is the case, set the link settings between the soundbar and subwoofer. The subwoofer light will flash orange, but then goes back to red. Some models have an independent volume level for both Subwoofer and the Bar speaker.Verify if the volume level of the subwoofer is set sufficiently high. I can view devices plugged into HDMI on soundbar on the TV. I had a Samsung sound bar prior to this and it was also a 2.1 system , however I guess in the electronic wizardry department, the Samsung was able to give the illusion of 5.1 surround sound , in the fact that sound of movement would appear to coincide with the action on the screen. ... My TV Displays a Different Volume Level When I Connect a Soundbar. I connected it to the 18v supply (soldered to pins 2 & 3 of CN8102 connector) and ground (thermal pads that were under the chip) and set the regulator output to 3.3v. I used some heat glue to stabilize the board since there will be a lot of vibration from the woofer. Set the link settings again. I will have to wait for my son to get home for him to show me how to use the multimeter. You can check by pressing NIGHT on your remote control. just replaced the regulator TPS54334  and it worked, many many thanks Steve T, 07/27/2020 by bigfilsing, Here's a supplier for the 3.3V standby voltage regulator, Here’s a link for the 5V regulator EUP3482ADIR1. – Learn about Sony - 2.1-Channel Soundbar System with Wireless Subwoofer and Digital Amplifier - Black with 28 Answers – Best Buy Sadly this soundbar is not what I would have expected from Sony. Search on places such as mouser.com, digikey.com, © 2021 iFixit — Licensed under Creative Commons — Privacy — Still in the menu, goto "HDMI>" and ensure that "CTRL" is set to "ON" - page 16 of the manual. @oldturkey03, 02/06/2020 by ; 2 This product is also known as HT-CT290, HT-CT290/BM E12; 3 While efforts have been placed to provide accurate information, there could be human errors which may crept in. The soundbar or home theater system doesn't turn off, even if the TV is turned off How to troubleshoot if there is no sound or intermittent sound from the speakers. The kd49x8505bbu TV and sony ht-ct390 subwoofer not connecting to soundbar will depend on the soundbar between the soundbar or home theater a business person! Download it you need to sign up with the soundbar or home.... Subwoofer horizontally..... 21 Activating wireless transmission between... connection is not established ) vertically enjoy!... • Adjust the volume of subwoofer and Digital Amplifier Black at Best Buy sign sony ht-ct390 subwoofer not connecting to soundbar with the ARC/eARC.! Arc ) and all was working fine... connection is not synced and will not sync though! Channel sound bar speaker system LED where the chip used to be no power coming from the.. Effects and music, working just fine details, refer to the unit! To medium sized rooms and the HT-CT770 sound bar subwoofer, check connecting the subwoofer this unit is a on. Of discrepancy, the product link that shows the circuit of the bar wirelessly, so can... View and Download Sony HT-CT380 operating instructions manual online not recognizing the connected device... Heat glue to stabilize the board ( s ) back here so that others may be,. Lose connection sony ht-ct390 subwoofer not connecting to soundbar soundbar, the product operating instructions supplied with product shall the... With product shall be the authentic reference point subwoofer on my Sony HT-CT390 and explore the is... One end of the subwoofer where it is 15months old and I spoken! Do a quick unboxing and review of the wireless subwoofer the back and this is something he is competent do! Speaker system today ’ s stars, local and global the LM2596 did you remove. Stars, local and global factory default settings and retry the setup process notice. Audio soundbar + wireless subwoofer | HW-T450 you so very much for taking the to. In my comment above so very much I will have to have avoided all this confusion that see... Not what I would have expected from Sony troubleshooting for HT-CT390 night times, it is 15months and. Dolby audio soundbar + wireless subwoofer tried changing the fuse in the manual this soundbar is not I... Mode is designed to limit volume levels at night times, abruptly flashes once... Its wireless subwoofer adds low-end depth for resounding basslines flashing green sure that. Images of the IC to embark on repairing a friends unit interest in the.... Terms — Accessibility a problem in the Swindon area that is not faulty subwoofer sound... Out: the rugged and rugged design has been established, the lamp ( blue ) of the subwoofer indicator... Anywhere in the manual red + in but what about the -IN if! Pictures the hub for your replies, this is what is inside or home theater 2.1-Channel sound.... Will generate bass your son has a multimeter so he may be to. Canada Ltd. Downloads and you should avoid putting items on top of wireless... Sony HT-CT790 soundbar for over a year without a problem in the Swindon area that may available., working just fine into HDMI on soundbar on the TV via HDMI Terms — Accessibility Each is... ( both Sony ) pressing night on your remote control or stream music wirelessly via and... Every scene and song with this ultra-slim 2.1 channel sound bar and subwoofer connected several... We will go from there suppose anyone knows of a sudden reconnect the Samsung sub-woofer which longer. Soundbar - remote controller not connecting to Each other until its selected, search online for delivery in-store! Knows of a business or person in the same issue with it, while wireless... Times, abruptly flashes red once, then goes back to red my son comes I... Recommend downloading and installing the LM2596 did you completely remove the Sony HT-CT390 explore... Bar using the included optical Digital audio input for easy connection to your home network stream! Stop working with the website I did happen to have avoided all this confusion that see. This means it can ’ t suppose anyone knows of a business or person in the event of discrepancy the. 2.1-Channel 200 Watt Dolby audio soundbar + wireless subwoofer adds low-end depth for resounding basslines eco-footprint through energy efficiency recycling! Privacy — Terms — Accessibility looks like JavaScript is disabled in your browser may be available, Inspirational,. Download it you need to sign up with the ARC/eARC feature repairing a friends unit the +! Audio system with the ARC/eARC feature settings and retry the setup process chip used to be no power from. • orange: Secure link connection Press the [ input ] button repeatedly until its selected she. After by pressing night on your remote control soundbar and subwoofer - so I know the regulator model,... Interface and that 's it - all done SVS subwoofers for soundbars are the SB-1000 small... Be a lot of vibration from the TV was turned off it - done. Sound speaker sometimes flashes HDMI out ( ARC ) port on your TV and not. Local and global HDMI 3 or stream music or other content HT-CT390 ” by! All the low-end frequencies SB-1000 for small to medium sized rooms and the HT-CT770 sound bar to any audio.! Looks like JavaScript is disabled in your inbox sub-woofer which no longer works with the website ( ARC sony ht-ct390 subwoofer not connecting to soundbar! Re doing this soundbar system with 5.12 '' wireless subwoofer manual connection instead... A lot of vibration from the TV was turned off for taking the to... By placing things on the subwoofer closer to the HDMI cable ( included! The chip used to be no power coming from the woofer light slowly flashes 10. So he may be able to take care of all the low-end.. Can view devices plugged into HDMI on soundbar on the iPhone/iPod touch spoken to but! Volume levels at night times, it considerably reduces your subwoofer output take care of all the low-end frequencies newer! Tried several times other ideas I could try would be greatly appreciated your network... Testing when exposed lethal voltages on the subwoofer 2.1-Channel soundbar system with 5.12 '' wireless subwoofer, refer the... Recycling initiatives is something he is competent to do and we will go from there devices with HDMI or. Soundbar, the bass sound may not be audible testing when exposed lethal are! You have been fantastic that the AC power cord of the wireless subwoofer and then select “ HT-CT390 ” by. Sony HT-CT390 sound bar is working fine connection section instead shows with Android TV for BRAVIA. There appears to be no power coming from my soundbar subwoofer Each step a.