If you can’t find what you’re looking for, please feel free to contact us. Calls cost 7p / min plus your companies access charge. Rate Tui’s value and service. Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. By Rail Luton Airport Parkway is the nearest Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 If you have a general complaint about the company you can complain by calling the TUI complaints team. Please try again later. Please ensure you have the bill payers permission before calling. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Complaints About Flights/Holidays/Cruises. Cookie Notice. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). Again, if it was something serious you should contact the police before contacting TUI. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. I’m booked on a flight landing in Tenerife 27th Dec 17:50 so we must take a test after 17:50 on Christmas Eve. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. enter the captcha code for sending out an email to TUI. If you need to contact TUI in an emergency, you should call their 24 hour emergency number on +44845 682 0199 (calls from abroad are charged at an international rate). By using this website you agree to our Cookie Policy. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. Book your holiday on tui.co.uk About us. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. A list of members is available from our registered office. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. TUI Complaints. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. Great Deals on Tour Packages, Flight Tickets & Hotels at tui.in. E-mail address * Phone. If you have a query, take a look at our Ask a Question section. Close. Registered in England with number 00444359. Still can't find what you're looking for ? Call the Thomson Airways complaints line on 0203 451 2699 if you have a complaint about a product or service. We're really sorry - all of our travel experts are busy right now. 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